How should assist staff behave when they need to communicate with an agitated person?

In situations involving communication with an agitated person, it is crucial for staff to approach the situation with caution and mindfulness. The correct approach is for staff to only engage if a designated leader has asked them to do so. This strategy ensures that interactions are conducted under structured guidance, which can help maintain safety for both the staff and the individual experiencing agitation.

Having a leader involved allows for a more controlled environment where the tone, timing, and method of communication can be carefully tailored to the needs of the situation. This prevents overwhelming the agitated person and minimizes the risk of escalation. It also reinforces a team approach to de-escalation, ensuring that staff members do not act independently, which might inadvertently worsen the person's agitation or lead to misunderstandings.

The other options suggest either unstructured engagement or disengagement, which might not provide the necessary support or guidance needed in sensitive interactions. Thus, the emphasis on following a leader's direction ensures safety and an effective communication strategy.