How should one communicate during a de-escalation when the person is loud?

Using a quiet tone during de-escalation is effective because it helps to create a calm atmosphere, which can encourage the person to lower their own volume in response. When someone is loud, raising your voice to match their intensity can escalate the situation further, increasing tension rather than diffusing it. Speaking softly can signal to the individual that you are not a threat and that you are there to listen and acknowledge their feelings. This approach fosters a sense of security and can lead to a more constructive dialogue.

Additionally, maintaining a calm demeanor and using a quiet voice can demonstrate emotional control, which can influence the other person to mirror that calmness. This method is more likely to create an environment conducive to resolving the conflict and understanding each other's perspectives.