What action should be avoided to improve safety during a crisis?

Reinforcing negative or aggressive behaviors should be avoided during a crisis because doing so can escalate tensions and lead to an increase in conflict. When individuals exhibit negative or aggressive behaviors, responding in a way that validates or encourages these actions can worsen the situation, making it more difficult to achieve a peaceful resolution. Safety in crisis situations relies on de-escalation strategies, which include fostering positive communication and encouraging a calm environment.

In contrast, discussing feelings openly, listening to the person's concerns, and maintaining calmness are constructive actions that facilitate understanding and resolution, helping to alleviate stress and guide the interaction towards a safer outcome. Focusing on reinforcing negative behaviors instead only detracts from the goal of ensuring everyone's safety and maintaining a constructive dialogue.