What is a key focus of effective de-escalation?

A key focus of effective de-escalation is clarifying expectations and providing structure. When individuals are agitated or in crisis, they often feel a sense of chaos or lack of control, which can exacerbate their feelings of frustration or anxiety. By clearly outlining what is expected and providing a structured environment, you help to create a sense of safety and predictability for the individual.

Clarifying expectations can involve communicating the rules of engagement, outlining possible consequences of certain behaviors, and providing a clear pathway to resolving the situation. This structured approach helps calm nerves because it removes ambiguity and gives the person a better understanding of what to expect. With clear guidance, individuals can begin to regain a sense of control over their situation, which is essential for effective de-escalation.

The other options do not align with effective de-escalation principles: creating uncertainty can lead to further agitation, avoiding eye contact can be misinterpreted as disinterest or hostility, and invading personal space can escalate tension rather than reduce it.