What is a key strategy to help an agitated person during a crisis?

Helping an agitated person during a crisis involves providing support that can reduce their distress and regain a sense of control. By focusing on strategies that decrease the intensity of crisis behaviors, we aim to create a more calming environment. This approach allows the individual to feel safe and understood, which can lead to de-escalation of the situation.

When an agitated person experiences heightened emotions and reactions, assisting them in recognizing and managing these feelings is essential. Techniques may include providing a safe space, speaking in a calm and reassuring manner, and suggesting coping strategies. The goal is to help the person transition from a state of agitation to a more regulated emotional state, which ultimately can lead to resolution and a constructive outcome.

The other options, such as increasing the intensity of crisis behaviors or ignoring their feelings, do not contribute positively to managing the situation and could potentially escalate the person's agitation further. Encouraging outside distractions can have a role in some contexts, but it is not as direct or effective as helping the person specifically decrease their crisis behaviors. Overall, a focus on emotional regulation and support is paramount in crisis interventions.