What is the primary goal when managing an agitated person during a de-escalation process?

The primary goal when managing an agitated person during a de-escalation process is to maintain the safety of the agitated person and others. This involves ensuring that the environment is safe and that all individuals, including the agitated individual, staff members, and bystanders, are not at risk of harm.

De-escalation strategies are aimed at reducing tension and calming the individual rather than escalating the situation. It is essential to create a safe space for communication, allowing the person to express their feelings while also providing support and guidance. Effective de-escalation can prevent further conflicts and promote a more constructive resolution to the underlying issues causing agitation, ensuring that both the agitated person and others remain safe throughout the process.