What should a leader do first in responding to behavioral incidents?

In responding to behavioral incidents, the primary focus should be on assessing the situation before taking action or making statements. By evaluating the context and identifying the specific behaviors and underlying issues, a leader can make informed decisions about how to proceed. This process ensures that any response is appropriate to the specifics of the incident, aiming to de-escalate any potential tension and address the needs of those involved.

For instance, if a leader only decides what to do without first understanding the situation, they might implement an ineffective response that could exacerbate the issue rather than resolve it. Moreover, jumping directly to a decision or relying on input from all staff without grasping the situation completely can lead to confusion and miscommunication. A nuanced understanding gained from an assessment allows a leader to communicate effectively and take the appropriate actions that address the root cause of the behavior.