What should you prioritize when a person shows signs of escalating agitation?

When a person exhibits signs of escalating agitation, prioritizing the removal of potentially harmful items is crucial for ensuring safety. This approach minimizes the risk of injury to the individual experiencing agitation, bystanders, and staff members. When someone is agitated, their behavior may become unpredictable and potentially violent. By removing objects that could be used to harm themselves or others, you can create a safer environment, allowing for better management of the situation.

While engaging the person in discussion can be beneficial for de-escalation, it may not be feasible or safe if they're not receptive to dialogue. Moving closer to assess the situation might give the impression of intimidation or could further agitate the person, leading to an escalation rather than a resolution. Instructing the individual to sit down might be perceived as confrontational or controlling, which could exacerbate the agitation instead of calming them down. Each of these actions has its place in a crisis response, but ensuring a secure environment through the removal of harmful items serves as a foundational step in the prioritization of safety during moments of heightened agitation.